These Terms of Use govern the relationship between you and Grosvenor Casinos Limited when accessing or using services associated with Grosvenor Casino Southport, whether at the physical venue or through the linked online platform at grosvenorcasinos.com. By using the services, creating an account, or visiting the venue, you confirm that you have read, understood, and agreed to these terms in full.
These Terms of Use should be read together with the Grosvenor One Account Terms and Conditions (the “G1 Terms of Use”), which form part of the overall legal framework governing your account and access to services both in-club and online.
1. Operator Identity and Legal Basis
Grosvenor Casino Southport is a venue operated by Grosvenor Casinos Limited, a company registered in England and Wales and part of The Rank Group Plc. The registered head office address is Rank Group, TOR, Saint-Cloud Way, Maidenhead, SL6 8BN, United Kingdom.
Grosvenor Casinos Limited holds operating licences issued by the UK Gambling Commission (UKGC), including non-remote casino licences under both the Gaming Act 1968 and the Gambling Act 2005, as well as remote casino and general betting licences. The UKGC public register entry for Grosvenor Casinos Limited is held under account number 614. Remote online services associated with the Grosvenor brand are also operated by Rank Interactive Ltd, which holds UKGC remote casino licence number 45169-R-319524-001 under account number 45169.
All operations, including those at the Southport venue, are subject to the Licence Conditions and Codes of Practice (LCCP) set and enforced by the UK Gambling Commission.
2. Governing Law and Jurisdiction
These Terms of Use, including the G1 Terms of Use, are governed by and interpreted in accordance with the laws of England and Wales. By accepting these terms, you submit to the non-exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes arising from or connected to the use of the services.
3. Eligibility and Access Conditions
3.1 Age Requirement
Access to gambling services at Grosvenor Casino Southport and through the associated online platform is restricted to individuals who are 18 years of age or older. Underage gambling is an offence under UK law. Proof of age may be requested at any time, and access will be refused or suspended where age cannot be confirmed.
3.2 Permitted Jurisdictions
Online services accessible through grosvenorcasinos.com are available only to persons located in the following permitted jurisdictions: the United Kingdom, the Republic of Ireland, the Channel Islands, the Isle of Man, and Gibraltar. Persons located outside these territories are not permitted to access or use the online gambling services. This restriction applies regardless of nationality or citizenship.
3.3 Account Registration
To access online services linked to Grosvenor Casino Southport, you are required to register an account on grosvenorcasinos.com. During registration, you must:
- provide accurate personal information;
- confirm that you meet the minimum age requirement; and
- accept these Terms of Use.
Following registration, you will be required to verify your email address and complete identity verification checks before making a first deposit or accessing certain account features. Providing false or misleading information during registration constitutes a breach of these terms and may result in account suspension or closure.
4. The Grosvenor One Account
The Grosvenor One (G1) account is a unified account system that connects online activity with in-club activity at venues including Grosvenor Casino Southport. The G1 Terms of Use set out the specific conditions governing this account and are incorporated into these Terms of Use by reference. The G1 Terms of Use are available at the venue and on the website at grosvenorcasinos.com.
You are responsible for maintaining the confidentiality of your account credentials and must not share login details with any other person. Any activity carried out through your account is your responsibility unless the company has been notified without delay of unauthorised access.
5. User Obligations
By using the services, you agree to the following obligations:
- provide accurate, complete, and current information at all times;
- not use the services for any unlawful purpose or in any manner that violates applicable law or regulation;
- not attempt to circumvent any technical or procedural controls in place;
- not use another person’s account or allow another person to use your account;
- comply with all applicable UKGC requirements, including those relating to identity verification and source of funds where requested.
Failure to comply with these obligations may result in suspension or permanent closure of your account, forfeiture of funds where permitted by law, and referral to relevant regulatory or law enforcement authorities.
6. Operator Obligations and Compliance Framework
The company is required to operate in accordance with the UKGC Licence Conditions and Codes of Practice. This includes obligations relating to customer due diligence, anti-money laundering procedures, fair and transparent terms, and the protection of customer funds.
Know Your Customer (KYC) checks are conducted as required by regulatory obligations, and documentation may be requested to verify your identity, address, or source of funds at any stage of the account relationship.
The operator is enrolled in GamStop, the UK national online self-exclusion scheme, as required under UKGC licence conditions. Customers who have registered with GamStop will not be able to access online gambling services during their self-exclusion period.
7. Dispute Resolution
If you have a complaint or dispute that cannot be resolved through the internal customer support process, you have the right to refer the matter to an approved Alternative Dispute Resolution (ADR) provider. The ADR provider used by Grosvenor is the Independent Betting Adjudication Service (IBAS). Referral to IBAS is available after the internal complaints process has been exhausted.
You may also contact the UK Gambling Commission directly if you believe that there has been a breach of licence conditions. The UKGC public register and regulatory guidance are available at gamblingcommission.gov.uk.
8. Contact Information
For queries related to your account, access to services, or these Terms of Use, the support team may be contacted through the following channels:
- Support portal: support.grosvenorcasinos.com
- Email: [email protected]
- UK freephone: 0800 083 1990
- International: +44 1200 309562
Live chat is available through the website during published support hours. For media and corporate enquiries related to Grosvenor Casinos, contact details are available through The Rank Group Plc media contacts page at rank.com.
9. Amendments to These Terms
These Terms of Use may be amended at any time. Where changes are material, reasonable notice will be provided through the website or by direct communication to your registered account. Continued use of the services following notification of changes constitutes acceptance of the revised terms. If you do not accept the revised terms, you must cease using the services and may request account closure.
10. Verification of Licensing
The licensing status of Grosvenor Casinos Limited and related entities can be verified at any time by searching the UK Gambling Commission public register at gamblingcommission.gov.uk. The UKGC register provides current information on licensed businesses, individual licences, premises, and any regulatory actions taken against licensees.