- Overview
Grosvenor Casino Southport operates as part of Grosvenor Casinos, a brand within the Rank Group. Cookie and data privacy practices relevant to Grosvenor Casino Southport are governed by central policies maintained by Grosvenor Casinos and Rank Group, not by a separate venue-specific document. This page explains how those policies apply to users who interact with Grosvenor Casino Southport through digital channels, including the main website at grosvenorcasinos.com, and to customers of the physical venue in Southport.
There is no separate cookie policy issued exclusively for the Southport venue. Customers of Grosvenor Casino Southport are subject to the same group-wide Privacy and Cookies Policy (for online interactions) and the House Privacy Policy (for in-venue interactions) that apply across all Grosvenor Casinos premises in the United Kingdom.
- Applicable Policy Documents
Two primary documents govern the handling of cookies and personal data in connection with Grosvenor Casino Southport.
2.1 Online Privacy and Cookies Policy
The Online Privacy and Cookies Policy applies to all users who access grosvenorcasinos.com or the associated Grosvenor casino application. It covers the collection, use, and retention of data gathered through cookies and similar tracking technologies when users interact with Grosvenor digital services. The data controller for online operations is Rank Interactive (Gibraltar) Limited.
2.2 House Privacy Policy
The House Privacy Policy applies to customers of Grosvenor physical casino venues, including Grosvenor Casino Southport. It governs how personal information is collected and processed in-venue, for example when a customer registers for membership, participates in promotions, or engages with reception staff. The data controller for in-venue operations is Grosvenor Casinos. The House Privacy Policy was last updated in July 2024.
- What Cookies Are Used
On grosvenorcasinos.com and the Grosvenor casino application, cookies and similar tracking technologies are used for the following purposes:
- To recognise devices when returning to the platform
- To remember user preferences and settings
- To analyse platform usage, including pages viewed, time spent on pages, page response times, download errors, and browsing methods
The platform uses both session cookies and persistent cookies. Session cookies expire when the browser is closed. Persistent cookies remain on the user’s device for a defined period after the browser session ends.
Google Analytics is used on the online platforms. Use of Google Analytics is conducted in accordance with the Google Analytics Terms of Service and applicable Google Analytics policies.
- Cookie Management
Users may manage cookie preferences through browser settings. Most browsers allow users to refuse or delete cookies. Disabling certain cookies may affect the functionality of grosvenorcasinos.com and the Grosvenor casino application. In particular, disabling cookies may interfere with the login process and other account-related functions.
Full platform functionality is not guaranteed if cookies are disabled. Users who choose to restrict cookies accept that certain features may be unavailable or may not operate as intended.
- Data Sharing
Personal data is not sold to third parties. Data collected through cookies and other means may be shared in the following circumstances:
- With game providers where necessary to deliver gaming services
- With payment processors to handle transactions securely
- With regulatory and law-enforcement authorities, including the UK Gambling Commission and the Gibraltar Gambling Commissioner, where required by applicable law
- With other members of the Rank Group for administrative purposes
- Data Retention
The following retention periods apply across Grosvenor policies:
Category - Retention Period
Marketing data (online and in-venue) - Ceases to be used no more than two years after the customer’s last transaction
General account and relationship data (online) - Minimum of five years following account closure
General relationship data (in-venue and regulatory) - Typically seven years from the end of the relationship
Problem gambling or account suspension records - Retained for a longer period as reasonably necessary
These retention periods are applied to meet obligations under gambling regulations, anti-money laundering legislation, and other applicable legal requirements.
- Regulatory Framework
Grosvenor Casinos operates under licences issued by the UK Gambling Commission. The registered office for Grosvenor Casinos is: TOR, Saint Cloud Way, Maidenhead, Berkshire, SL6 8BN, United Kingdom. Grosvenor Casinos Limited and Grosvenor Casinos (GC) Limited are listed on the UK Gambling Commission public register as licensed operators with multiple premises across the United Kingdom, including venues operating under the Grosvenor Casinos brand.
Online operations are licensed and regulated in Great Britain by the Gambling Commission under account number 57924 and licence number 39384, held by Rank Interactive (Gibraltar) Limited.
- Your Rights
Under applicable data protection law, you have the right to access, correct, or request deletion of personal data held about you. You may also withdraw consent for marketing communications at any time.
For in-venue matters, including those relating to Grosvenor Casino Southport, consent preferences may be altered by contacting the venue reception directly or by using the contact details set out in Section 9 below.
- Contact Details
For questions or requests relating to cookies, data protection, or privacy in connection with Grosvenor Casino Southport, the following contacts apply.
Online and Data Protection Enquiries
Data Protection Officer
Rank Interactive (Gibraltar) Limited
c/o TOR, Saint Cloud Way, Maidenhead, Berkshire, SL6 8BN, United Kingdom
Email: [email protected]
In-Venue and House Privacy Enquiries
Email: [email protected]
Telephone: 0800 083 1990
General Customer Support
Email: [email protected]
Telephone: 0800 083 1990
Live chat: Available through the Grosvenor Casinos Help Centre at support.grosvenorcasinos.com, with UK-based agents available between 07:00 and 22:30 UK time
- Name Clarification
Users searching for cookie or privacy information related to Grosvenor Casino Southport should be aware that other organisations use the Grosvenor name but are not part of Grosvenor Casinos or the Rank Group. These include Grosvenor Corporate Security and Grosvenor Technology, each of which maintains its own separate cookie and privacy documentation. Those documents do not apply to Grosvenor Casino Southport or any other Grosvenor Casinos venue. The authoritative cookie and privacy documentation for Grosvenor Casino Southport is published at grosvenorcasinos.com.